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Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

Effective Date: January 1, 2026

Diverse Manufacturing Solutions LLC ("DMS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

By using our website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Information You Provide Directly

When you contact us through our website contact forms, request a quote, or subscribe to our newsletter, we collect the following information:

  • Contact Information: Your first and last name, email address, phone number, and company name
  • Inquiry Details: Your message, topic of inquiry, and any product interests you specify
  • Newsletter Preferences: Whether you choose to subscribe to our marketing communications

This information is collected through our contact forms and is transmitted to us via EmailJS, a third-party email service provider. You are not required to provide this information, but doing so enables us to respond to your inquiries and provide you with quotes and product information.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity through your web browser's localStorage feature:

  • Product Viewing History: Information about products you have viewed, including product names, slugs, timestamps, and viewing duration
  • Product Interests: Products you have marked as interested in

This information is stored locally in your browser's localStorage and is used to enhance your browsing experience by allowing you to see recently viewed products and maintain your product interests across sessions. This data remains on your device and is not transmitted to our servers unless you submit a contact form.

Cookies and Tracking Technologies

Currently, our website does not use cookies, web beacons, or similar tracking technologies. We do not use third-party analytics services such as Google Analytics, Facebook Pixel, or other advertising tracking tools. The only data collection that occurs is through the contact forms you voluntarily submit and the localStorage data stored on your device.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Respond to Your Inquiries: We use your contact information to respond to your questions, provide quotes, and communicate with you about our products and services
  • To Process Orders: If you place an order with us, we use your information to process and fulfill your order, arrange for shipping, and provide customer support
  • To Send Marketing Communications: If you have opted in to receive our newsletter or marketing emails, we will send you information about our products, services, and company updates. You may opt out at any time using the unsubscribe link in our emails
  • To Improve Our Website: We may use information about how you interact with our website to improve user experience and website functionality
  • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests
  • To Protect Our Rights: We may use your information to protect the rights, property, or safety of DMS, our customers, or others

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We never have and never will sell your personal information.

Service Providers

We may share your information with third-party service providers who perform services on our behalf:

  • EmailJS: We use EmailJS to process and deliver contact form submissions and automated email responses. EmailJS acts as a data processor and is bound by confidentiality obligations
  • Hosting Providers: Our website is hosted by third-party hosting providers who may have access to technical information necessary to operate the website

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. They are not permitted to use your information for their own marketing purposes.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to enforce our Terms of Service, protect our rights, privacy, safety, or property, or that of our customers or others.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/HTTPS encryption for data transmission
  • Secure data storage practices
  • Industry-standard security protocols

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You use our website and provide information at your own risk.

Your Privacy Rights

You have certain rights regarding your personal information. You may:

  • Access Your Information: Request access to the personal information we hold about you
  • Correct Your Information: Request correction of inaccurate or incomplete information
  • Delete Your Information: Request deletion of your personal information, subject to certain legal exceptions
  • Opt-Out of Marketing: Unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly

To exercise any of these rights, please contact us through our website contact form. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or to comply with legal obligations, even after you request deletion.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. This section describes your CCPA rights and how to exercise them.

Your CCPA Rights

As a California resident, you have the following rights:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell. You may request:
    • The categories of personal information we have collected about you
    • The categories of sources from which we collected your personal information
    • Our business or commercial purpose for collecting or selling your personal information
    • The categories of third parties with whom we share your personal information
    • The specific pieces of personal information we have collected about you
  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
    • Complete the transaction for which we collected the information
    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity
    • Debug products to identify and repair errors
    • Exercise free speech or another right provided by law
    • Comply with legal obligations
    • Make other internal and lawful uses of that information
  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. However, we do not sell your personal information. We have not sold personal information in the past 12 months and have no plans to sell personal information in the future.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of services, or suggest that you may receive a different price or level of quality for goods or services because you exercised your CCPA rights.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information from California residents:

  • Identifiers: Name, email address, phone number, company name
  • Commercial Information: Products viewed, product interests, inquiry history
  • Internet or Other Electronic Network Activity: Information about your interaction with our website

We collect this information directly from you when you submit contact forms or interact with our website. We do not collect personal information from third parties.

How We Share Personal Information

We share personal information with the following categories of third parties:

  • Service Providers: EmailJS (email delivery), hosting providers (website infrastructure)
  • Legal Authorities: When required by law or to protect our rights

We do not sell personal information to third parties and have not done so in the past 12 months.

How to Exercise Your CCPA Rights

To exercise your CCPA rights, please contact us through our website contact form. In your request, please specify:

  • Which right(s) you wish to exercise
  • Your full name and email address
  • Any additional information that will help us verify your identity

We will verify your identity before processing your request. We may ask you to provide additional information to verify your identity, such as confirming information we already have on file. We will respond to your request within 45 days, or we will inform you if we need additional time.

You may designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require proof that the agent has been authorized to act on your behalf.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Our website is designed for business professionals and industrial customers seeking manufacturing solutions.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining how long to retain information include:

  • The nature of the information and the purpose for which it was collected
  • Legal and regulatory requirements (e.g., tax records, business records)
  • The potential risk of harm from unauthorized use or disclosure
  • Whether we can achieve the purposes through other means

When you request deletion of your information, we will delete or anonymize it within a reasonable timeframe, except where we are required to retain it for legal or business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the countries in which we process it. If you have questions about where your information is stored, please contact us.

Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no industry standard for recognizing and responding to DNT signals. Our website does not currently respond to DNT signals. However, as noted above, we do not use tracking technologies such as cookies or analytics tools, so your browsing activity is not tracked by third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy and post the updated policy on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after we post changes to this Privacy Policy constitutes your acceptance of those changes.

If we make material changes to this Privacy Policy that significantly affect your rights, we will notify you by posting a prominent notice on our website or, if we have your email address, by sending you an email notification.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through our website contact form. We will respond to your inquiry as soon as reasonably possible.